Customer Cancellation Policy

We know plans can change unexpectedly. Our cancellation policy is designed to be fair to our patrons while covering the prep, efforts, and lost booking time involved in reserving a mobile sauna.

All cancelations must be submitted in writing via email to info@warmregardssauna.com.

Reservations canceled within 1 week of the Reservation start date shall receive a 100% refund of their initial deposit (i.e. if the reservation is on September 19th, the Cancellation must be received on September 12th by 2pm to receive a full refund).

Reservations canceled within 4-7 days shall receive a 50% refund of their initial deposit (i.e. if the reservation is on September 19th, the Cancellation must be received on September 15th by 2pm to receive a 50% deposit).

Reservations canceled within 72 hours shall not receive a refund.

In some circumstances, we may be able to offer a rescheduling of the booking (this may or may not require additional fees). This is subject to availability and must occur within 90 days of the original rental date. If you need to cancel, please reach out to us to discuss.

Rescheduling

We are happy to accommodate date changes whenever possible.

One rescheduling request made 72 hours before the rental may be transferred to another available date at no charge. Rescheduled bookings are subject to availability and must occur within 90 days of the original rental date.

Additional changes made within 72 hours may be subject to a rescheduling fee.

Inclement Weather & Unsafe Conditions Policy

Our sauna is transported and operated outdoors, therefore severe weather and unsafe travel conditions may occasionally require us to change or cancel a booking.

If we determine that weather, road conditions, or another safety concern makes it unsafe or impractical to deliver the sauna, we will contact you as soon as reasonably possible.

In the event that we need to cancel your rental because of unsafe conditions, you may choose one of the following options:

• A full refund; or
• A complimentary rescheduling to another available date (subect to availability)

We do not cancel solely because of ordinary New England weather, including cold temps, light rain, snow or wind, when conditions remain reasonably safe for delivery and operation.

If you choose to cancel because you personally do not wish to receive the sauna due to ordinary weather conditions, our standard cancellation policy applies.

Early Termination

Once the rental has begun, no refund will generally be provided for voluntarily ending the rental early.

If the sauna becomes unusable because of a mechanical problem or another issue caused by us, we will make reasonable efforts to repair or replace it. If we cannot provide a usable sauna for the majority of the reserved rental period, you will receive an appropriate partial or full refund.

Damage, Misrepresentation, or Unsafe Use

We reserve the right to terminate a rental without refund if the sauna is used in an unsafe manner, used for unauthorized purpose, or if conditions at the rental location are materially different from those represented when the booking was made.

Deposits & Payments

Reservations must be paid in full at the time of booking. See the FAQ If you wish to pay cash, please email us directly.

How to Cancel

Cancellation or rescheduling requests must be submitted in writing to info@warmregardssauna.com at least 7 days before the scheduled rental.

The cancellation date is the date that we receive your cancellation request.

By booking a mobile sauna rental, you acknowledge and agree to these cancellation and rescheduling terms.